24 May 2018

• Sydney Airport customers can now discover facilities in T1 International, T2/T3 Domestic and carparks using Apple Maps
• Improving wayfinding and enhancing in-terminal experience

Sydney Airport customers can now navigate their way through T1 International, T2/T3 Domestic terminals and carparks using Apple Maps.

Using the wayfinding application, customers can now more easily find facilities and services inside the terminal, including restrooms, parent’s rooms, elevators and shops, and see their current location with indoor positioning. Sydney Airport CEO Geoff Culbert said the addition of Apple Maps to the Sydney Airport suite of digital wayfinding options further enhanced the airport experience for visitors.

“We’re focused on finding innovative ways to improve the Sydney Airport experience for our passengers and empowering them to control their own journey. Using the latest technology, customers can find the facilities they need in the palm of their hand,” he said.

“Partnering with pioneering tech industry leaders plays a key role in our digital strategy and we’re excited to bring in-terminal Apple Maps to our customers.

“We want to assist passengers through the digital channels that they are most familiar with and already frequently use. This is an exciting addition to our digital wayfinding offering that already includes Chinese navigation app Baidu Maps, as well as Google Maps.”

The launch of Apple Maps is part of Sydney Airport’s open data strategy and growing the airport’s customised technology offering. This also includes the recently launched self-service check-ins at T1 International, the introduction of a real-time queue measurement system and the soon to commence biometrics trial which will make the journey through the airport even more seamless.

Global airline alliance, SkyTeam, will be using Apple Maps to provide their customers with wayfinding inside Sydney Airport through their app and website.

Sydney Airport continues to work on a range of innovative technology initiatives to strengthen the experience our customers have throughout the airport, including working with government partners to trial next-generation technology for inbound immigration.