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Welcome to the Property Tenancy Portal

Maintenance and Upgrade Works

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Maintenance and Upgrade Works

maintenance

Maintenance issues within your tenancy

Includes repairs and maintenance issues within your tenancy.

Some works within tenancies are the responsibility of the tenant, please ensure you check your lease for further clarification. If you are unsure, please reach out to your relevant property management contact at SYD.

Please engage a contractor of your choice (ensure AWPs and inductions are current) .

Onsite contractors are equipped with valid ASIC passes and are able to provide you with a quote for works required within your tenancies. Engagement of these services would be at the expense of the stakeholder.

If you have requested works via our Smart Request portal, please note your BUI number in case you require escalation.

Maintenance issues outside your tenancy

Includes power interruption, air conditioning, water loss, building related faults

Please report these issues to Sydney Airport Maintenance on 9667 9666. You will be issued with a job number that usually starts with ‘BUI’. Keep this number handy in case the issue requires escalation.

SYD will arrange to have a contractor visit your tenancy to assess the issue.

If it is found that it is an issue of Sydney Airport we will rectify the problem. If, however, it is found that the issue originates from within your tenancy and it is the responsibility of the tenant to complete repairs, the contractor will carryout temporary rectification works (in the case of a critical issues only). 

We reserve the right to on charge any costs incurred for these works back to you.

Tenancy services & maintenance responsibilities

A list of tenancy services and maintenance responsibilities can be found here

AWP - Airport Work Plan

Any contractor conducting works on Sydney Airport land requires an AWP.

This includes companies either directly engaged by Sydney Airport, or engaged by a Tenant/Airline/Operator at Sydney Airport. If works are contracted by a Tenant/Airline/Operator, they are considered third party works.

An Approved AWP must be posted on a hoarding, stored at the worksite, and/or carried on person by any contractors conducting works.

It is a document to demonstrate that the contractor has an established relationship with Sydney Airport to conduct the works, or that the contractor has an established relationship with a Tenant/Airline/Operator to conduct the works.

The works must comply with the conditions on the AWP, such as scope, hours of work, and location.

Any works being conducted without the contractor being able to present an Approved AWP will be stopped.

Apply for an AWP

For more information and instructions on how to apply for an AWP, visit the SYD website.

Help and Support with your AWP application

If you are experiencing technical problems with the application:

Please email AWP.Appian@syd.com.au a screen shot to assist in diagnosing the problem. Email support is available Monday to Friday between 9am and 5pm excluding public holidays.

For support during the application process please contact your Sydney Airport Facilitator, or: