Valet car park terms and conditions

VALET CAR PARK TERMS AND CONDITIONS

Terms and Conditions upon which Sydney Airport Corporation Limited (ABN 62 082 578 809) (or its properly authorised agents and contractors) (together “SYD”) accepts your vehicle are set out below.

By presenting your vehicle to SYD, you represent and warrant that you are the owner or authorised controller of the vehicle and agree to be bound by these terms.
When you are at the valet parking reception area, you must drive carefully and responsibly. You must also make sure that any children and animals are properly supervised and are accompanied at all times. Please be aware of all moving vehicles in and around the reception area.
Before you leave your vehicle and the keys at the valet parking reception area, you must make sure the vehicle is properly secured, is roadworthy, and has a valid registration for the length of its stay. If the access to your vehicle is controlled by a remote keyless system (RKS) or remote keyless entry (RKE), you will need to leave the necessary access cards, fobs, or valet keys at valet parking reception area to enable us to operate your vehicle within the Airport precinct. Should this not be possible, SYD reserves the right to not accommodate your vehicle at our valet car park and to direct you to one of our self-park options. You must also remove all personal property and other valuable items before you leave your vehicle at the valet parking reception area.
SYD does not agree to accept any goods for safe custody and does not accept responsibility for the same.
SYD may move and drive the vehicle to such places as SYD deems fit during any period of custody, retention or control. This may include locations off-airport, and which may not be under cover. You acknowledge and agree that the vehicle may be driven on public roads and may be exposed to weather and elements. If you purchased a product with undercover storage, you acknowledge and agree that your vehicle may be exposed to weather and elements while it is in the open-air area for drop off / pick up and in transit to an undercover storage location.
Drivers for SYD may adjust your vehicle’s air conditioner temperature, seat, steering wheel and mirror so that they can drive the vehicle safely. For vehicles equipped with alcohol interlock, please provide us with a minimum of four (4) clean and sealed alcohol test tubes to enable us to operate your vehicle as required within the Airport precinct. Should these not be provided, SYD reserves the right to not accommodate your vehicle at our valet car park and to direct you to one of our self-park options. SYD also encourage drivers to turn the radio off or down if you have left it on or at a high volume. We do this to protect your property and the drivers and help them drive as safely as possible. SYD cannot guarantee the above items will be returned in the same position they were in when you left your vehicle.
Please give us at least 12 hours’ notice if you plan to collect your vehicle early from valet. Failure to provide sufficient notice may result in delays in the return of your vehicle.
SYD may deliver the vehicle to any person: a. producing the customer claim check; or b. offering such other evidence of ownership or authority or entitlement to receive the vehicle as SYD deems satisfactory.
SYD may retain the vehicle until the customer claim check is produced or a person offers such other evidence of ownership or authority or entitlement to receive the vehicle as SYD deems satisfactory.
SYD shall have a general lien upon the vehicle and its contents until all sums due for parking and/or other services rendered by SYD have been paid.
Parking fees will be payable in respect of any period of retention and SYD reserves the right not to deliver the vehicle in accordance with clause 8 above until such fees are paid in full. Payment by debit or credit card will incur a Payment Method Surcharge: Visa - 0.9%, MasterCard - 0.9%, American Express - 1.6%, Diners Club - 2.4%, PayPal - 1%.
The Australian Road Rules and the Airports (Control of On-Airport Activities) Regulations 1997 (Cth) apply and are enforced at Sydney Airport and you must comply with these rules and regulations. Fines are payable by you for non-compliance.
You must comply with all parking signs, permit zones and directions issued to you by SYD or its representatives.
SYD will use due care and skill in providing you with the car parking services, and endeavour to provide them in a safe and controlled environment. However, using our car parks raises inherent risks you should be aware of. These include the risk of: damage being caused to persons, vehicles or other property by third party drivers, pedestrians and other persons; hazards created by weather and environmental conditions; theft or malicious damage; and malfunctioning equipment such as lighting, lifts, boom gates, electric vehicle chargers or ticket and payment systems. When using our car park, you are required to take reasonable care to avoid damage to yourself, other persons, and SYD and third-party property.
The Australian Consumer Law (ACL) sets out certain guarantees that may apply to the supply of services by us, which cannot be excluded, restricted or modified. The exclusion of guarantees and warranties, and the limitation of liability, in these terms and conditions, apply subject to any rights you may have under the ACL.
To the extent permitted under the ACL, if the services supplied to you are not of a kind ordinarily acquired for personal, domestic or household use or consumption, SYD limits its liability for failure to comply with such a consumer guarantee to either the supplying of the services again or payment of the cost of having the services supplied again.
In all other cases not arising under the Australian Consumer Law, our liability (whether under contract, statute, tort (including negligence) or otherwise) to you for loss suffered is limited to the maximum extent permitted by law to the fees actually paid by you to us in connection with the circumstances in which such liability arose, except to the extent the liability arises from fraud, negligence or default by SYD, its officers, employees, contractors or agents.
You agree to inspect your vehicle upon collection from the valet area and report any damage before you leave the valet area. You acknowledge that failure to do so (unless in our reasonable opinion you can produce other satisfactory evidence showing the damage was sustained while your vehicle was at our valet car park), may result in SYD rejecting your damage claim if we are unable to determine whether the damage was sustained while your vehicle was at our valet car park or after the collection of your vehicle.
To the maximum extent permitted by law (including the ACL), neither of us will be liable to the other for any incidental, indirect, punitive or consequential damages.
You accept the use of electronic licence plate recognition and CCTV camera technology, which is operational at all times.
If you do not collect your vehicle more than 30 days after the date you stated in your booking, you need to send us (a) the vehicle registration number and (ii) the reason for the delay in collecting the vehicle, and the date you expect to collect it. If you do not send us this information, you agree that SYD, its agents or representatives may move and/or dispose of your vehicle in accordance with the Airports (Control of On-Airport Activities) Regulations 1997 (Cth).
You agree that if your vehicle appears to be abandoned in the car park or on Sydney Airport land, SYD, its agents or representatives may move and/or dispose of your vehicle in accordance with the Airports (Control of On-Airport Activities) Regulations 1997 (Cth). For the avoidance of doubt and to the extent permitted by law, this agreement replaces any other statute which may otherwise apply in relation to the removal or disposal of the vehicle, including the Uncollected Goods Act 1995 (NSW).
If your vehicle remains unclaimed after 3 months, Sydney Airport reserves the right to tow your vehicle to our nominated lot from which it will be disposed of or released through auction.
We must comply with the Privacy Laws. Your licence plate information and any personal information provided to us will be dealt with in accordance with our Privacy Policy which can be found at https://www.sydneyairport.com.au/privacy-policy.aspx.
SYD Valet Parking at T1 and T2 is managed by SYD and operated by Wilson Parking Australia 1992 PTY LTD ABN 67 052 475 911.

Qantas Valet

VALET CAR PARK TERMS AND CONDITIONS

By presenting your vehicle to SYD, you represent and warrant that you are the owner or authorised controller of the vehicle and agrees to be bound by these terms.
When you are at the valet parking reception area, you must drive carefully and responsibly. You must also make sure that any children and animals are properly supervised and are accompanied at all times. Please be aware of all moving vehicles in and around the reception area.
Before you leave your vehicle and the keys at the valet parking reception area, you must make sure the vehicle is properly secured, is roadworthy, and has a valid registration for the length of its stay. If the access to your vehicle is controlled by a remote keyless system (RKS) or remote keyless entry (RKE), you will need to leave the necessary access cards, fobs, or valet keys at valet parking reception area to enable us to operate your vehicle within the Airport precinct. Should this not be possible, SYD reserves the right to not accommodate your vehicle at our valet car park and to direct you to one of our self-park options. You must also remove all personal property and other valuable items before you leave your vehicle at the valet parking reception area.
SYD does not agree to accept any goods for safe custody and does not accept responsibility for the same.
SYD may move and drive the vehicle to such places as SYD deems fit during any period of custody, retention or control. This may include locations off-airport, and which may not be under cover. You acknowledge and agree that the vehicle may be driven on public roads and may be exposed to weather and elements. If you purchased a product with undercover storage, you acknowledge and agree that your vehicle may be exposed to weather and elements while it is in the open-air area for drop off / pick up and in transit to an undercover storage location.
Drivers for SYD may adjust your vehicle’s air conditioner temperature, seat, steering wheel and mirror so that they can drive the vehicle safely. For vehicles equipped with alcohol interlock, please provide us with a minimum of four (4) clean and sealed alcohol test tubes to enable us to operate your vehicle as required within the Airport precinct. Should these not be provided, SYD reserves the right to not accommodate your vehicle at our valet car park and to direct you to one of our self-park options. SYD also encourage drivers to turn the radio off or down if you have left it on or at a high volume. We do this to protect your property and the drivers and help them drive as safely as possible. SYD cannot guarantee the above items will be returned in the same position they were in when you left your vehicle.
Please give us at least 12 hours’ notice if you plan to collect your vehicle early from valet. Failure to provide sufficient notice may result in delays in the return of your vehicle.
SYD may deliver the vehicle to any person: a. producing the customer claim check; or b. offering such other evidence of ownership or authority or entitlement to receive the vehicle as SYD deems satisfactory.
SYD may retain the vehicle until the customer claim check is produced or a person offers such other evidence of ownership or authority or entitlement to receive the vehicle as SYD deems satisfactory.
SYD shall have a general lien upon the vehicle and its contents until all sums due for parking and/or other services rendered by SYD have been paid.
Parking fees will be payable in respect of any period of retention and SYD reserves the right not to deliver the vehicle in accordance with clause 8 above until such fees are paid in full. Payment by debit or credit card will incur a Payment Method Surcharge: Visa - 0.9%, MasterCard - 0.9%, American Express - 1.6%, Diners Club - 2.4%, PayPal - 1%.
The Australian Road Rules and the Airports (Control of On-Airport Activities) Regulations 1997 (Cth) apply and are enforced at Sydney Airport and you must comply with these rules and regulations. Fines are payable by you for non-compliance.
You must comply with all parking signs, permit zones and directions issued to you by SYD or its representatives.
SYD will use due care and skill in providing you with the car park services, and endeavour to provide them in a safe and controlled environment. However, using our car parks raises inherent risks you should be aware of. These include the risk of: damage being caused to persons, vehicles or other property by third party drivers, pedestrians and other persons; hazards created by weather and environmental conditions; theft or malicious damage; and malfunctioning equipment such as lighting, lifts, boom gates, electric vehicle chargers or ticket and payment systems. When using our car park, you are required to take reasonable care to avoid damage to yourself, other persons, and SYD and third-party property.
The Australian Consumer Law (ACL) sets out certain guarantees that may apply to the supply of services by us, which cannot be excluded, restricted or modified. The exclusion of guarantees and warranties, and the limitation of liability, in these terms and conditions, apply subject to any rights you may have under the ACL.
To the extent permitted under the ACL, if the services supplied to you are not of a kind ordinarily acquired for personal, domestic or household use or consumption, SYD limits its liability for failure to comply with such a consumer guarantee to either the supplying of the services again or payment of the cost of having the services supplied again.
In all other cases not arising under the ACL, our liability (whether under contract, statute, tort (including negligence) or otherwise) to you for loss suffered is limited to the maximum extent permitted by law to the fees actually paid by you to us in connection with the circumstances in which such liability arose, except to the extent it arises from fraud, negligence or default by SYD, its officers, employees, contractors or agents.
You agree to inspect your vehicle upon collection from the valet area and report any damage before you leave the valet area. You acknowledge that failure to do so (unless in our reasonable opinion you can produce other satisfactory evidence showing the damage was sustained while your vehicle was at our valet), may result in SYD rejecting your damage claim if we are unable to determine whether the damage was sustained during or after the collection of your vehicle.
To the maximum extent permitted by law (including the ACL), neither of us will be liable to the other for any incidental, indirect, punitive or consequential damages.
You accept the use of electronic licence plate recognition and CCTV camera technology, which is operational at all times.
If you do not collect your vehicle more than 30 days after the date you stated in your booking, you need to send us (a) the vehicle registration number and (ii) the reason for the delay in collecting the vehicle, and the date you expect to collect it. If you do not send us this information, you agree that SYD, its agents or representatives may move and/or dispose of your vehicle in accordance with the Airports (Control of On-Airport Activities) Regulations 1997 (Cth).
You agree that if your vehicle appears to be abandoned in the car park or on Sydney Airport land, SYD, its agents or representatives may move and/or dispose of your vehicle in accordance with the Airports (Control of On-Airport Activities) Regulations 1997 (Cth). For the avoidance of doubt and to the extent permitted by law, this agreement replaces any other statute which may otherwise apply in relation to the removal or disposal of the vehicle, including the Uncollected Goods Act 1995 (NSW).
If your vehicle remains unclaimed after 3 months, Sydney Airport reserves the right to tow your vehicle to our nominated lot from which it will be disposed of or released through auction.
We must comply with the Privacy Laws. Your licence plate information and any personal information provided to us will be dealt with in accordance with our Privacy Policy which can be found at https://www.sydneyairport.com.au/privacy-policy.aspx.
Qantas T3 Valet parking at Sydney Airport is managed by SYD and operated by Wilson Parking Australia 1992 PTY LTD ABN 67 052 475 911. For more information, please visit https://www.qantas.com/au/en/qantas-experience/at-the-airport/valet-parking/sydney.html

Car Wash

CAR WASH TERMS AND CONDITIONS

Car wash services can be booked as part of your valet parking booking at Sydney Airport, by using SYD’s online booking system at https://prebook.sydneyairport.com.au/en/.
If you book car wash services, those services will form part of your valet parking reservation and the terms and conditions set out below will apply, in addition to our Parking Terms and Conditions and Valet Car Park Terms and Conditions.
As part of the online booking process, you may be asked to confirm the size of your vehicle (e.g. small or large). You acknowledge that if you select the incorrect size for your vehicle at the time of booking, SYD reserves the right to charge you the applicable rate for the actual size of your vehicle based on SYD’s assessment of your vehicle size on arrival.
As part of the online booking process, you would have been made aware that if your vehicle is “extra-dirty” this will incur an additional surcharge of AUD $25 (Surcharge). SYD reserves the right to charge you the Surcharge if the condition of your vehicle on arrival is “extra-dirty” as determined by SYD. The Surcharge will be payable on collection of your vehicle. Examples of what may be considered “extra-dirty” for these purposes include, without limitation:

a. Exterior of vehicle: thick dried mud around rims, mud flaps or side steps; heavily ingrained dirt on panels; oxidisation.

b. Interior of vehicle: heavily ingrained food, dirt, sand, pet hair or other debris within the carpets, dashboard, door trimmings or seats.

Car wash services are generally undertaken within 24 hours immediately prior to the scheduled collection time for your vehicle. If you choose to collect your vehicle earlier than the scheduled collection time, you acknowledge the car wash services may not be completed. In those circumstances, you can choose to wait until the car wash services have been completed before collecting your vehicle or receive a refund for the car wash services which have not been completed.
Despite anything else in these terms and conditions, SYD reserves the right to close our car wash facilities at the airport for safety, security or operational maintenance or new development requirements or where reasonably necessary to deal with circumstances beyond SYD’s reasonable control. In that event, SYD will notify you and permit you to cancel or amend your online booking as provided in our Parking Terms and Conditions.
SYD will not be liable to you for any period in which you are unable to receive car wash services due to a closure of the relevant car park, car wash facilities or the airport for safety or security or operational maintenance or new development requirements or where reasonably necessary to deal with circumstances beyond SYD’s reasonable control.
You acknowledge and agree that your vehicle may be exposed to weather and elements while it is in an open-air area for the purposes of the car wash services, for drop off / pick up, in transit (including to and from the car wash area and the valet parking area) and whilst parked at the Airport.
Without limiting SYD’s exclusion of responsibility for any goods left in your vehicle, if you have requested the provision of boot cleaning services, you acknowledge that if any personal property or other items are left in the boot of your vehicle SYD may refuse to undertake boot cleaning services until you have removed such items from your vehicle. If you fail to remove such items from your vehicle and SYD does not undertake boot cleaning services due to that failure, then, subject to any rights you have under law (including the Australian Consumer Law), SYD may not provide you with a refund in respect of that booking for boot cleaning services.